Complaints Procedure
We always try to provide
the best service possible, but there may be times when you feel that this has
not happened. We are always pleased to receive feedback from our patients, whether
positive or negative. If you have a complaint, please follow our complaints procedure
by writing in to our Practice Manager. You will receive an acknowledgement within
two working days and a full reply as soon as the complaint has been fully investigated.
Copies of the Practice Complaints Procedure are available from Reception.
Patient Confidentiality and Data Protection
We ask for personal information so that you can receive appropriate care and treatment. This information is
recorded on computer and we are registered under the Data Protection Act. The Practice will ensure that patient
confidentiality is maintained at all times by all members of the Practice team. However, for effective functioning
of a multi-disciplinary team, it is sometimes necessary that medical information about you is shared between
members of the Practice team.
Access To Medical Records/Patient Information
Access to records, held
on the premises, is unrestricted to clinical staff (Doctors and Nurses). Restricted
access is given to Administration Staff in order to allow them to do their job.
Disclosure to a third party will only be given on receipt of written consent from
the patient. The Access to Medical Records Act will always apply.
Freedom Of Information - Publication Scheme
The Freedom Of Information
Act 2000 obliges the practice to produce a Publication Scheme. This is a guide
to the classes of information the practice intends to make routinely available.
The scheme is available in Reception.
Zero Tolerance
We operate a Zero Tolerance
Policy. Any patient who is rude or abusive to staff will be removed from our list. |
