HOW
DO I...
OBTAIN TELEPHONE ADVICE?
The Doctors are happy to give telephone
advice when they are not consulting. The Receptionists are instructed not to interrupt
them, if they are with a patient, unless your call is urgent. For telephone advice
please ring between 10.45 - 11.15am.
HOW DO I...
MAKE AN APPOINTMENT?
We have appointment systems in operation
at both Surgeries. You may see any Doctor in the Practice regardless of which
Doctor you are registered with. To make an appointment, please ring or call in
at the appropriate surgery, during opening hours. In order to maintain continuity
of your medical records, it is important that you attend the Surgery where your
records are held. An appointment is for one person only. If, for any reason, you
cannot keep your appointment or it is no longer necessary, please let the Surgery
know, as soon as possible, so that the appointment can be offered to another patient
and valuable appointment time is not wasted. Patients who fail to
attend their appointments, without informing the Practice, may be removed from
the list.
If you need to be seen as a medical emergency when all appointments on that day have been booked, you will be given a medical emergency slot, and this will be for the first available doctor. These slots are for genuine emergencies only and should not be used for non-urgent medical conditions, repeat prescriptions, sick notes or signing of forms.
HOW DO I...
OBTAIN HOME VISITS?
Requests for home visits should be
made only if it is impossible for the patient to get to surgery. Please ring before
10.30am and give as much information as possible to the receptionist. Only URGENT
calls should be requested after 10.30am.
HOW DO I...
OBTAIN RESULTS?
Your results should be received within three to ten working days, depending on the investigation. Please ring between 10.30am - 12 noon and 1.30 - 3.30pm.
HOW
DO I...
OBTAIN REPEAT PRESCRIPTIONS?
If you are on regular treatment,
requests for repeat prescriptions can be made by bringing your repeat prescription
counterfoil to the Surgery or by sending it by post, enclosing a stamped addressed
envelope for its return. Your prescription will be ready for collection 48 hours
later, excluding weekends and bank holidays. For example, a request left on a
Friday, will be ready for collection the following Tuesday, after 4.00pm.
Telephone requests for repeat prescriptions are not accepted as they can
lead to errors.
Patients' medication is reviewed regularly and you may, on occasion, be asked
to see a Doctor before further prescriptions are issued.
HOW
DO I...
MAKE COMPLAINTS?
We always try to provide the best
service possible, but there may be times when you feel that this has not happened.
We are always pleased to receive feedback from our patients, whether positive
or negative. If you have a complaint, please follow our complaints procedure by
writing in to our Practice Manager. You will receive an acknowledgement within
two working days and a full reply as soon as the complaint has been fully investigated.
Copies of the Practice Complaints Procedure are available from Reception.
Suggestions For Improvement
Our practice manager is always happy
to receive patients' comments as to how we can improve the services we offer.
|
